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    Customer Service

    Have an issue with a product? Order the wrong size? Just need someone to talk too? Don’t worry we are here to help. Please feel free to call or email with any issues or exchanges and we will do everything we can to help. Call or email Tom Rector at 317-731-3585 Tom@rectorcom.com or Gabe Peters at 317-476-6269 Gabe@rectorcom.com.

    Apparel and Online Store Provider: Rector Communications

    Delivery of Items: All orders will be shipped within 3 to 5 days. Should an item be on back order, the buyer will be notified via email with an updated delivery time.

    Have Questions on Billing: Please direct all billing questions to Tom Rector with Rector Communications at 317-731-3585 or by email at tom@rectorcom.com.

    Refunds and Returns: Your satisfaction with our apparel is our top priority. Not only do we want you to be satisfied with our products, but with our customer service as well. We try to make all returns or exchanges as easy as possible. All returns/exchanges must be made within 15 days of received date. All apparel must be unworn and unwashed. What we need – Your order number and your name, send to Tom@Rectorcom.com. We will create a standard shipping label for you to print out and ship to us. All return shipping is free within the United States unless expedited shipping is requested. Once returned apparel is accepted, your exchange or refund will be processed.

    Privacy Information: Nobody likes spam.  Because of this, we only send our newsletter to email addresses that have opted in, and they may opt out at any time.  If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.

    Your Personal Information: We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address.  We use this information to process your order, provide you with support, and update you on your order.  We do not sell your personal information to other parties.

    Anonymous Information: We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc.  This information is anonymous, aids us in improving your experience with us, and is collected by almost all sites that you visit.

    Cookies: Like almost all e-commerce web sites, we use cookies. Our cookies do not store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience.  We may use selected third parties for marketing and analysis purposes.  This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites.  We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in, rather than punch the monkey ads all day.

    Security: We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures.  This Web site is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

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